Client Service Analyst

Location Germany Township, Adams County, Pennsylvania
Discipline: Payments & Product
Contact name: Giulia Moggia

Contact email: giulia.moggia@greshamhunt.com
Job ref: 756
Published: about 1 month ago

Gresham Hunt is looking for a Client Service Analyst fluent in both German and Dutch who wants to join an exiting Financial Services organization which core solutions are Cross Border Payments and hedging FX products for corporates and institutions.

The business provides cross border payments across nearly every global market place providing support to the entire life cycle of the trade. Counting on more than 200000 clients across institutions and corporates this firm has been able to build long lasting relations based on trust, efficiency and especially on very competitive and innovative solutions.

Who we are looking for

  • Deliver high quality customer service experience for their clients around the globe, with a special focus on German and Dutch market
  • Be the first point of contact with clients and serve as a bridge between them and the functional department of the business such as sales, operations or trading
  • Assist in the preparation of the best proposal for meeting clients needs
  • Assist onboarding new clients
  • Report customer service metric for clients
  • Help the product team in the creation of a more competitive solution to meet client needs and queries

Who you are

  • Interested in Financial Services Industry
  • Previously worked in Customer Service role (2 to 4 year)
  • Fluent in both German and Dutch
  • Excellent verbal and written communication skills
  • Enjoy meeting clients
  • You have an understanding of the Payments service industry